Commonly asked questions about consolidating your super accounts

Making Media Super the home for your super is easy! And it only takes 5 minutes.

How do I combine my other superannuation accounts into my Media Super account?

Find all of your other super accounts and statements. Make a note of your other funds’ details. You will need:

  • The fund(s) name or ABN, and
  • Your Tax File Number (TFN) or your membership or account number(s) in your previous fund(s)

Complete our form-free hassle-free process by combining online or over the phone.

Alternatively, you can complete a Combine your super rollover form for each fund you want to combine and mail it to us. This can be a good way of combining super at the same time as submitting forms to join the fund.

Before making a decision to combine your superannuation, you should consider any penalties such as exit fees, change to insurance cover or loss of benefits that may apply and, if necessary, consult a qualified financial adviser.

How do I combine online?

  1. Once you have your PIN from Media Super, login to your online member account, and navigate to the Contributions’>’Rollovers/ Transfers in’ page
  2. Select the other super fund that you want to combine by searching for the Fund name or Fund ABN. Then click NEXT STEP
  3. Use your Tax File Number (TFN) as identification. If we don’t have your TFN on file, you will need to supply your Membership or Account number in the previous fund. You can check or update your TFN on the ‘Your current details’ page.
  4. Tell us whether you want to transfer your whole balance or just a partial amount. Make sure you read and understand the Important information before clicking NEXT STEP
  5. Review your request, and click SUBMIT.

If you have more than one super account that you would like to combine with Media Super, simply repeat the steps above for each fund.

How do I combine over the phone?

Simply call our Super Helpline on 1800 640 886 and our friendly operators will talk you through the process.

How do I complete a Combine and save rollover form?

  • Download the form and print a copy for each fund you wish to move to your Media Super account.
  • Complete and sign the forms. You will need to provide:
  1. Your personal details including name, address, date of birth and Tax File Number (TFN). If the address held by your FROM fund is different to your current residential address, you will also need to provide your previous address.
  2. The details of the other accounts you would like rolled in to your Media Super account:
    • The name of the fund (eg, XYZ Super).
    • Your personal membership or account number with that fund.
    • The fund’s ABN and SPIN numbers. You can find this information on your fund’s website, annual report and usually in your member statements. Alternatively, you can search for your fund’s SPIN here – if you cannot complete these details, we can still progress your transfer without them.
  3. Your Media Super account number. You can find this on your member card or six-monthly statements. If you are not currently a member of Media Super and are submitting the form(s) along with your member application form, you can leave the member number field blank
  • Check the ID requirements. You do not need to provide proof of identity if you have supplied your Tax File Number (TFN). If your TFN is unable to be validated by the Australian Taxation Office you will be required to provide full proof of identity which may result in the payment from your other fund being delayed. You may wish to provide certified copies of your primary ID or documents when submitting the form(s) to avoid any such delays.
  • Mail the forms and other relevant documents to Media Super, GPO Box 4303, Melbourne VIC 3000 and we will take care of the rest. We will write to you when we receive the other fund(s).

How can I find the details of my other super accounts?

The easiest way to find your other fund details is by reading your super account statements. All super funds are required by law to provide you with an annual member statement following the end of the financial year on 30 June, but some funds may send statements every six months or on a more frequent basis.

If you have changed your name, address or job, your fund may no longer be able to reach you. Contact your old fund directly to ask for your member details.

If you do not remember which previous funds you were with, you can get in touch with your former employer. They should have the records as to the superannuation fund used while you were employed with them.

You can use the Australian Tax Office (ATO) online services through the government’s myGov web platform for a full view of your super. Registered users can find ATO-held super, and also view the details of all your super accounts, including any that you may have lost track of or forgotten about. Just create a myGov account and link it to the Australian Tax Office. Visit www.ato.gov.au to learn more.

Alternatively, you can provide your consent for Media Super to search for your accounts on your behalf.

How do I find lost super accounts?

If you've changed jobs a few times or regularly work on short projects, you may have accumulated multiple super accounts over the years. You may have lost track of some accounts or you may have had super contributions made that you didn't even know about.

Visit our Lost Super page for instructions on how you can search for your super, or provide Media Super with consent to search for super on your behalf.

What happens if I provide my consent for Media Super to search for my super?

Media Super will use your name and Tax File Number to search the ATO SuperMatch database for accounts that match your details. The SuperMatch database currently holds records of:

  • Active funds who have received a contribution for you in the past 2 years
  • Super fund accounts that have been recorded on the ATO lost member register
  • Lost super money held by the ATO 

We will notify you of the results of our search and provide you with the forms we require to combine any found amounts into your Media Super account.

Will I be charged a fee to combine my accounts?

Media Super will not charge you a fee to combine your other super into your Media Super account, but some funds may charge you an exit fee. It’s a good idea to check your other fund’s statement or website to find out if any withdrawal or termination fees or other penalties apply.

It’s also important to check if the transfer affects any fund-based personal insurance you may have. Media Super has a flexible range of insurance benefits available including arrangements to transfer cover to Media Super.

How long will the process take?

Once you provide all of the information required to process your rollover, your other fund must process your transfer within 3 days of the date they receive the request.

How will I know when my funds have been transferred?

We will notify you by mail once your funds have been received.

Can I transfer my overseas super account to Media Super?

If you are migrating or returning to Australia it may be possible to transfer your retirement benefits from an overseas fund to an Australian complying super fund, even though accessing the funds may not be possible until retirement.

As the rules regarding overseas transfers are complex and may vary from country to country, we recommend seeking advice from an authorised financial adviser before making the decision to transfer.

Can I transfer my SMSF to Media Super?

Yes but you will need to follow the guidelines set out by the ATO on winding up an SMSF. Some information can be found on their website here: www.ato.gov.au/smsf