Helpline receiving high volume of calls

The Helpline is currently receiving a high number of calls, as members receive their annual benefit statements. Wait times are higher than usual.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your online account.
We appreciate your patience and understanding during this busy time.

Insurance resources

Resources to help you understand your insurance options and cover through Media Super, and help you manage your insurance cover.

Changes to insurance from 1 July 2021

Before making any changes to your insurance cover, please ensure you understand the insurance changes that took effect on 1 July 2021 and how they may impact your insurance cover. You can find full details of the changes by reading the Significant Event Notice dated 11 May 2021. If you have any questions, please call the Helpline on 1800 640 886.

Downloads

  • Election to keep insurance cover form

    Super forms, Insurance forms 160.365 KB

    Election to keep insurance cover form

  • Financial service guide

    PDS, Super PDS, Insurance PDS, Investment PDS, Retirement PDS 558.529 KB

    Financial service guide

  • Reinstatement of default insurance cover form and statement of good health

    Insurance forms 295.962 KB

    Reinstatement of default insurance cover form and statement of good health

  • Insurance in super key facts

    Super fact sheets, Insurance fact sheets 2.78 MB

    Insurance in super key facts

  • Insurance in your super

    Super fact sheets, Insurance fact sheets 462.99 KB

    Insurance in your super

  • Application for insurance cover form and personal health statement

    Insurance forms 670.028 KB

    Application for insurance cover form and personal health statement

  • Member guide

    PDS, Super PDS, Insurance PDS, Investment PDS, Retirement PDS 1.691 MB

    Member guide

  • Additional information about your super guide

    PDS, Super PDS, Insurance PDS, Investment PDS, Retirement PDS 7.92 MB

    Additional information about your super guide

  • Insurance guide

    PDS, Super PDS, Insurance PDS 2.346 MB

    Insurance guide

  • Insurance cancellation and reduction form

    Super forms, Insurance forms 272.463 KB

    Insurance cancellation and reduction form

  • Keep my current Income Protection

    Super forms, Insurance forms 133.314 KB

    Keep my current Income Protection

  • Privacy policy

    PDS, Super PDS, Insurance PDS, Investment PDS, Retirement PDS 246.199 KB

    Privacy policy

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