Services to vulnerable members

Media Super’ Coordinators are available to support our members. They can give you general financial advice about how superannuation works, your Media Super account and our super products, including our insurance in super options, to get your super working for you. 

Connect with your local Coordinator to organise a tailored information session at your workplace. We’ll help you onsite with administration and keep you up to date with what’s on offer from Media Super. This service is at no extra cost to members. 

Find your local Media Super Coordinator.

Do you need information, guidance or advice about your super or other financial issues? Whether you’re still working or have reached retirement, our advice services are here to help.

Our team of advisers can help you over the phone with a broad range of financial queries and professional advice service options.

This service is provided as part of your Media Super membership – so there’s no additional cost to access this support.

Advice can include:

• choosing an investment option that’s right for you
• contributing to super
• information on insurances available through Media Super
• planning for your retirement
• starting an income stream
• nominating beneficiaries
• accessing your super early if you are eligible.

Our Advice team are available Monday - Friday, 8.30am - 6pm (AEST/AEDT)
Call 1800 640 886  (choose option 1).

Or email advice@mediasuper.com.au

Sometimes it’s just easier to speak to someone in person when dealing with your super. Our staff are available at our front counters 5 days a week to help you with your super needs and if they can’t, they will point you in the direction of someone who can.

Visit one of our front counters. 

We can help with:

• completing forms
• enquiries relating to benefit payments, insurance, beneficiary nominations
• changing your details 
• opening a super income stream.

To better plan for retirement and help you get more out of your super, we’ve developed a range of educational sessions. These sessions are relaxed and informal so anyone can attend, and they’re provided as part of your membership.

Members and their partners are welcome to attend these sessions.

View our education sessions or book a session online

Or email: seminars@mediasuper.com.au

Or call: 1800 655 748

Media Super understands that our members can face financial difficulty at any time in their life.

Superannuation law allows Media Super to release up to a maximum of $10,000 (less tax) from your super account prior to retirement in cases of severe financial hardship. To access your super in these circumstances you must meet the eligibility conditions set out in superannuation legislation.

Before withdrawing your benefit, we encourage you to seek professional financial advice to help you make the right decision for your needs. Call us on  1800 640 886 or find out more about accessing your super.

Media Super recognises that its members and beneficiaries making an insurance claim are experiencing a life-altering illness or injury, or the death of a loved one. We know that you will likely have limited time, ability and focus to manage a claim. We will seek to treat all claimants with compassion, dignity and respect, and aim to provide a claims process that is straightforward, timely and transparent. We will also observe the principles of privacy and confidentiality in our dealings with you.

If you would like more information or help, please call our Insurance and Claims Team on 1800 640 886 between 8.30am and 5pm weekdays or email us at claims@mediasuper.com.au.

You can also find out more information online or refer to our Product Disclosure Statements, handbooks, forms and fact sheets online at mediasuper.com.au/forms.

Information about how personal and sensitive information is collected and handled by Media Super as set out in the Privacy Policy.

Third Party authority

Under a third-party authority, you can give specific people access to your account details. This could include any help you may need with making a claim.

Please use our third party authority form (PDF) to provide third party access to your account.

Power of attorney (POA) notification

A power of attorney is a legal document that allows a person to appoint an individual or an organisation to manage or assist them with their personal or financial affairs. It can be for a fixed or enduring period and stops when the person dies. A power of attorney provided to CBUS should be in relation to a member’s financial affairs.

Please use this POA notification form (PDF).

If you have any questions, please call 1800 640 886 or email us at enq@mediasuper.com.au.

It is important that our members can access information about their super account and entitlements at any given time. We’re now providing the right tools to assist members that come from a non-English speaking background.

The interpreter service is available between 8am and 8pm (AEST/AEDT), Monday to Friday. This means the interpreter can speak with the member directly, or their chosen representative.

Accessing the interpreter service is easy through Media Super:

Step 1 – Call our service centre on 1800 640 886.

Step 2 – Ask to speak to an interpreter and have your membership details handy.

Step 3 – It might take a few minutes, but the Media Super consultant will get the interpreter on the phone.

Step 4 –   We will need to identify you and then you or your appointed representative will be able to ask any question about your account and the information will be translated to you in your nominated language.

Through our Reconciliation Action Plan (RAP) working group, we have come to better understand the challenges faced by Aboriginal and Torres Strait Islander people when it comes to accessing and/or engagement with superannuation. 

In response to these findings, Media Super launched its Aboriginal and Torres Strait Islander contact centre program. Through this program, members have access to trained staff who understand the unique needs of our First Australian members. 

Call 1800 640 886 and our team will be able to assist you.

Below are a select range of reputable national organisations who are able to provide assistance to Australians with the main emphasis on provision of practical resources, tools and support, covering mental health and wellbeing.

Lifeline

Lifeline is a confidential telephone crisis support service available 24/7. Online crisis chat is also available every evening from 8 pm to 12 midnight (AEST/AEDT).

Call 13 11 14 - 24 hours a day 7 days a week.

Beyond Blue

You can access free information and support programs to address issues related to depression, suicide, anxiety disorders and other related mental illnesses.

Call 1300 224 636 - 24 hours a day 7 days a week.

Media Super Coordinators

Our Media Super Coordinator team may be able to provide additional local support service information to members and their families. It’s important that we put you in touch with the right people during a difficult time.

Contact us to speak to your local coordinator.