Early access to super applications

If your application through myGov for an early release payment is approved by the ATO, they will send you a confirmation and notify Media Super. We will generally process your payment within five business days. Read the full details about timing and info to check before applying.

Contact us

Contact us

If you're a member, employer, or looking to join Media Super, our team is here to help. Find the best way to contact us for your enquiry, whether it's by phone, online, email or mail.

Member Helpline

For questions about your super or pension account, including investment options, insurance and advice, please call the Helpline on 1800 640 886. If you're calling from overseas, dial +61 3 8687 1854.

The Helpline team is available Monday to Friday between 8.00am and 7.00pm (AEST/AEDT), except for national public holidays.

Helpline Advisors* providing limited personal advice are available between 8.30am and 5.30pm.

Please note, the Helpline is currently receiving a higher than usual number of calls due to enquiries resulting from the impact of the current coronavirus (COVID-19) health emergency. Wait times may be higher than usual.

If prompted and it is convenient for you, please leave your details to receive a call back.

If your enquiry is not urgent, you may want to send your enquiry via secure email through your account online.

We appreciate your patience and understanding during this busy time.

Language assistance

We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Media Super Helpline.

All translation combined
  • Employer Helpline

    The dedicated Employer Helpline team can help you with questions about your super responsibilities and admin, and troubleshoot any issues you're having making payments. Call 1800 640 886 and follow the prompts. You'll need your ABN and the email address registered to your account.

    The Employer Helpline is available Monday to Friday between 9.00am and 5.00pm (AEST/AEDT), except national public holidays.

  • Online enquiries

    You can also lodge an enquiry through your online account. Simply log in using your member number and password, then click on 'contact us' in the menu.

    Please note that to ensure your account security, you must use this secure online contact form if your enquiry is of a personal nature or relates directly to your account.

    If your question is of a general nature or you're not a Media Super member, you can use the online contact form to send us your enquiry.

  • Write to us

    If you need to send us a completed form or documents, please send them to:

    Media Super
    GPO Box 4303
    Melbourne VIC 3001

    To contact the Media Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

  • Business Development Managers and Financial Planners

    Our team of Business Development Managers (BDMs) and Financial Planners is available around the country, and you can arrange an appointment over the phone or in person. Find your local BDM or Financial Planner.

  • Other enquiries Film & TV investment

    If you're looking to fund your film or television production, please contact Fulcrum Media Finance who manage Media Super's revolving loan facility to cashflow the Australian Producer Offset and provide access to pre-sale advance loans.

  • Partnerships

    Please send all partnership enquiries to communications@mediasuper.com.au

* Helpline Advisers providing general or limited advice are representatives of Mercer Outsourcing Australia Pty Ltd (MOAPL) ABN 83 068 908 912, AFS Licence 411980