Contact Media Super on 1800 640 886 for all enquiries regarding your membership and benefits. You can reach us between 8.00am and 7.00pm (AEST/AEDT), Monday to Friday, except for national public holidays.
If calling from overseas, dial +61 3 8687 1854
Please note, the Helpline is currently receiving a higher than usual number of calls due to enquiries resulting from the impact of the current coronavirus (COVID-19) health emergency.
Wait times may be higher than usual.
If prompted and it is convenient for you, please leave your details to receive a call back.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your account online.
We appreciate your patience and understanding during this busy time.
Fax us on +61 3 9245 5827
Call 1800 640 886 and follow the prompts to reach the Employer Helpline. The Employer Helpline is available between 9.00am and 5.00pm (AEST/AEDT) weekdays.
Limited Advice Service
Members can obtain limited advice about their accounts via our Helpline operators. The Limited Advice Service is available 8:30am to 5:30pm (AEST/AEDT).
We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Media Super Helpline.
Write to us
GPO Box 4303
Melbourne VIC 3001
To contact the Media Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.
If your enquiry is of a personal nature or relates directly to your Media Super account, privacy law states that we need to establish your identity before we can answer your questions.
In order to simplify this process we recommend that you log in to your online account and use the secure enquiry system by selecting ‘Contact Us' from the top of the screen after logging in.
If your question is of a general nature or you are not a member of Media Super, you can contact us online here.
If you have a media enquiry or request for comment, please email us at firstname.lastname@example.org.
Film & TV investment
If you're looking to fund your film or television production, please contact Fulcrum Media Finance who manage Media Super's revolving loan facility to cashflow the Australian Producer Offset and provide access to pre-sale advance loans.
Please send all partnership enquiries to email@example.com.