Member Services
If you're a member, employer, or looking to join Media Super, our team is here to help. Find the best way to contact us for your enquiry, whether it's by phone, online, email or mail.
1800 640 886
8am - 8pm (AEST/AEDT) Monday to Friday, except for national public holidays.
Overseas callers +61 2 8571 6500
Member Advice Services providing limited personal advice between 8.30am and 6pm (AEST/AEDT) Monday to Friday, except for national public holidays.
Mailing address
Media Super
Locked Bag 5056
Parramatta NSW 2124
To contact the Privacy Officer or Complaints Officer, please write to the appropriate officer at the above address.
Interpreter service
Accessing our Interpreter service is easy through Media Super.
It’s important that our members can access information about their account and entitlements at any given time. We provide the tools to assist members who come from a non-English speaking background with an interpreter service.
Employer Services
1800 640 886
8am - 8pm (AEST/AEDT) Monday to Friday, except national public holidays.
Our dedicated Employer Services team can help you with questions and troubleshoot any issues you're having making payments. You'll need your ABN and the email address registered to your account.
Relationship Managers
Media Super has a team of Relationship Managers to deliver service right across the nation. They are available for workplace visits, individual consultations and workshop presentations.
Contact or email us to arrange an appointment.
Making a complaint
At Media Super we aim to provide the best service to our members and employers. If you’re unhappy with our service or products, it’s important we hear from you. Your feedback allows us to continually improve our processes, products and services to provide you with an even better experience and retirement outcome.
