Contact us
If you're a member, employer, or looking to join Media Super, our team is here to help. Find the best way to contact us for your enquiry, whether it's by phone, online, email or mail.
We're taking a break
Media Super offices will be closed from 12pm 22 December 2023 and will be reopen at 9am on 2 January 2024.
If you have any questions over this period, you can call the Media Super Contact Centre during the open hours below:
- 22 December: Open 8am – 5pm AEDT
- 25 - 26 December: CLOSED
- 27 - 29 December: Open 8am to 5pm AEDT
- 1 January 2024: CLOSED
All Media Super Front Counters are closed between Monday 11 December to Thursday 14 December, and will reopen Friday 15 December.
We wish you and your families a safe and happy holiday season.
Member Services
Call 1800 640 886 and follow the prompts.
If you're calling from overseas, dial +61 2 8571 6500.
Our team can help you with questions about your super account, including investment options, insurance and advice.
- The Member Services team is available Monday to Friday between 8am and 8pm (AEST/AEDT), except for national public holidays.
- Advice Services, providing limited personal advice are available between 8.30am and 6pm (AEST/AEDT).
Employer Services
Call 1800 640 886 and follow the prompts.
Our dedicated Employer Services team can help you with questions about your super responsibilities and admin and troubleshoot any issues you're having making payments.
- You'll need your ABN and the email address registered to your account.
- The Employer Services team is available Monday to Friday between 8am and 8pm (AEST/AEDT), except national public holidays.
Visit Us
PLEASE CHECK HOLIDAY HOURS ABOVE
Victoria
Open 9am-5pm (local time), Monday to Friday
Level 19, 130 Lonsdale Street, Melbourne 3000
Check in with Wesley Place concierge on the ground floor. You will need to show ID to access the Melbourne front counter. Your driving licence, passport, Media Super member card are acceptable.
New South Wales
Open 8.30am-4.30pm (local time), Monday to Friday
Level 25, 44 Market Street, Sydney
Queensland
Open 8am-4pm (local time), Monday to Friday
Level 3A, 300 Adelaide Street, Brisbane
South Australia
Open 9am-5pm (local time), Monday to Friday
Ground floor, 50 Flinders St, Adelaide
Western Australia
Open 9am-4pm (local time), Monday to Friday
Level 1, 82 Royal Street, East Perth
General enquiries
For all general enquiries, send our team an online enquiry and we will be in touch.
Email or write to us
Email us at enq@mediasuper.com.au
If you need to send us a completed form or documents, please send them to:
Media Super
Locked Bag 5056
Parramatta NSW 2124
To contact the Privacy Officer or Complaints Officer, please write to the appropriate officer at the above address.
Accessing our Interpreter service is easy through Media Super
It’s important that our members can access information about their account and entitlements at any given time. We provide the tools to assist members who come from a non-English speaking background with an interpreter service.Our interpreter service
The interpreter service is available between 8:00am-8:00pm AEST/AEDT, Monday to Friday. The interpreter can speak with the member directly, or their chosen representative.
Step 1 – Call our service centre on 1800 640 886.
Step 2 – Ask to speak to an interpreter and have the member details handy.
Step 3 – It might take a few minutes but the Media Super consultant will get the interpreter on the phone.
Step 4 – Once the security checks are complete, the member and/or their representative can ask any questions about their account and the answers will be translated.
Languages available are:
- Arabic
- Chinese (simplified)
- Croatian
- Greek
- Filipino
- Korean
- Punjabi
- Vietnamese
Find your local Media Super Coordinator
Victoria
Office Address
Level 19 (Reception)
130 Lonsdale Street
Melbourne 3000Name Phone Graeme Barlow 0400 045 448 Peter Muldeary 0419 594 794 Luke Petersen 0448 895 199 Eamonn Wolfe 0429 801 553 Gerard Benstead 0437 942 826 Nathan Stott 0419 500 465 Tim Jovic 0437 467 840 Glenn Musgrove 0401 990 024 New South Wales
Office Address
Level 25, 44 Market Street
Sydney NSW 2000Name Phone Mansour Razaghi 0439 658 017 David Curtain 0437 069 733 Michael Hopper 0439 073 265 Richard Dietmann 0429 449 078 Mark Greenfield 0409 798 686 Darren Taylor 0492 133 143 Robert (BOB) Byrne 0448 215 598 Ray Wynne 0448 726 305 Ben Lister 0475 838 250 Queensland
Office Address
Level 3A, 300 Adelaide Street
Brisbane QLD 4000Name Phone Tracie Wilson 0448 950 708 Johnny Lomax 0437 954 187 Mick Huddy 0419 555 261 Ricky Luke 0498 456 574 North Queensland
Office Address
Unit 2, 31 Thuringowa Drive
Kirwan QLD 4817Name Phone Andrew Clark 0419142761 Wal Giordani 0419 721 045 South Australia
Office Address
Ground floor,
50 Flinders Street
Adelaide SA 5000Name Phone Mick McDermott 0429 531 604 Western Australia
Office Address
Level 1, 82 Royal Street
East Perth WA 6004Name Phone Don Fowlie 0417 971 593 Philip Milne 0412 406 348 Tasmania
Office Address
80 Federal Street
Hobart TAS 7000Name Phone Todd Lambert 0427 888 591 ACT
Office Address
2 Badham Street
Dickson ACT 2602Name Phone Adrien Baldwin 0437 014 529 Josh Nichol 0427 427 605 Northern Territory
Office Address
G01/29 Daly Street
Darwin NT 0800Name Phone Luigi Andreoli 0422 575 555