If you're a member, employer, or looking to join Media Super, our team is here to help. Find the best way to contact us for your enquiry, whether it's by phone, online, email or mail.
For questions about your super or pension account, including investment options, insurance and advice, please call the Helpline on 1800 640 886. If you're calling from overseas, dial +61 3 8687 1854.
The Helpline team is available Monday to Friday between 8.00am and 7.00pm (AEST/AEDT), except for national public holidays.
Helpline Advisers* providing limited personal advice are available between 8.30am and 5.30pm.
Online enquiries & complaints
You can also lodge an enquiry or complaint through your online account. Simply log in using your member number and password, then click on 'contact us' in the menu.
Please note that to ensure your account security, you must use this secure online contact form if your enquiry or complaint is of a personal nature or relates directly to your account.
All complaints will be acknowledged promptly and, in most cases, addressed within 30 days. We will generally respond to enquiries within 3-5 business days. For more information about how we handle complaints, please see our complaints policy.
If your question is of a general nature or you're not a Media Super member, you can use the online contact form to send us your enquiry.
The dedicated Employer Helpline team can help you with questions about your super responsibilities and admin, and troubleshoot any issues you're having making payments. Call 1800 640 886 and follow the prompts. You'll need your ABN and the email address registered to your account.
The Employer Helpline is available Monday to Friday between 9.00am and 5.00pm (AEST/AEDT), except national public holidays.
We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Media Super Helpline.
Write to us
If you need to send us a completed form or documents, please send them to:
GPO Box 4303
Melbourne VIC 3001
To contact the Media Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.
Business Development Managers
Our team of Business Development Managers (BDMs) is available around the country, and you can arrange an appointment over the phone or in person. Find your local BDM.
Film & TV investment
If you're looking to fund your film or television production, please contact Fulcrum Media Finance who manage Media Super's revolving loan facility to cashflow the Australian Producer Offset and provide access to pre-sale advance loans.
Please send all partnership enquiries to firstname.lastname@example.org
* Helpline Advisers providing general or limited advice are representatives of Mercer Outsourcing Australia Pty Ltd (MOAPL) ABN 83 068 908 912, AFS Licence 411980