Contact us

Contact us

If you're a member, employer, or looking to join Media Super, our team is here to help. Find the best way to contact us for your enquiry, whether it's by phone, online, email or mail.

Contact us

If you're a member, employer, or looking to join Media Super, our team is here to help. Find the best way to contact us for your enquiry, whether it's by phone, online, email or mail.

Member Services

For questions about your super account, including investment options, insurance and advice, please call on  1800 640 886. If you're calling from overseas, dial  +61 2 8571 6500.

The Member Services team is available Monday to Friday between 8am and 8pm (AEST/AEDT), except for national public holidays.

Advice Services, providing limited personal advice are available between 8.30am and 6pm.

Employer Services

The dedicated Employer Services team can help you with questions about your super responsibilities and admin and troubleshoot any issues you're having making payments. Call  1800 640 886 and follow the prompts. You'll need your ABN and the email address registered to your account.

The Employer Services team is available Monday to Friday between 8am and 8pm (AEST/AEDT), except national public holidays.

Helping members find the right information

It's important our members can access information about their account and entitlements at any given time. We're now providing the right tools to assist members that come from a non-English speaking background

The interpreter service is available between 8am - 8pm AEST, Monday to Friday. This means the interpreter can speak with the member directly or their chosen representative.

Languages available are:

  • Arabic
  • Chinese (simplified)
  • Croatian
  • Greek
  • Filipino
  • Korean
  • Punjabi
  • Vietnamese.

Write to us

If you need to send us a completed form or documents, please send them to:

Media Super
Locked Bag 5056
Parramatta NSW 2124

To contact the Privacy Officer or Complaints Officer, please write to the appropriate officer at the above address.

Email us

Email us at enq@mediasuper.com.au

Visit Us

VIC

Open 9am-5pm (local time), Monday to Friday

Level 19, 130 Lonsdale Street, Melbourne 3000

Check in with Wesley Place concierge on the ground floor. You will need to show ID to access the Melbourne front counter. Your driving licence, passport, Media Super member card are acceptable.

Get directions - Melbourne front counter

NSW

Open 8.30am-4.30pm (local time), Monday to Friday

Level 25, 44 Market Street, Sydney

Get directions - Sydney front counter

QLD

Open 8am-4pm (local time), Monday to Friday

Level 3A, 300 Adelaide Street, Brisbane

Get directions - Brisbane front counter

SA

Open 9am-5pm (local time), Monday to Friday

Ground floor, 50 Flinders St, Adelaide

Get directions - Adelaide front counter

WA

Open 9am-4pm (local time), Monday to Friday

Level 1, 82 Royal Street, East Perth

Get directions - Perth front counter

Employer Relationship Managers

Our team of Senior Employer Engagement Managers and Corporate Growth Managers are available around the country, and you can arrange an appointment over the phone or in person  today.