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The Helpline is currently receiving a high number of calls, as members receive their annual benefit statements. Wait times are higher than usual.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your online account.
We appreciate your patience and understanding during this busy time.

Significant event notices

A summary of significant changes and events from the last two years that may affect your account, including changes to fees, insurance cover and investment.

Media Super keeps our members informed of material changes and significant events that may affect their accounts. This includes information about changes to fees and charges, insurance cover or premiums, or investment option changes.

We generally send members Significant Event Notices (SEN) by mail, although changes impacting a small group of members may be sent by email. SEN are also available to download from this page.

For complex changes, such as major changes to insurance cover or legislative changes, more information can also be found on the blog.

Changes announced in SEN are incorporated in subsequent releases of the relevant Product Disclosure Statement.

The SEN below were issued in the last two years.

Notice date 11.5.2021

Nature of event or changeImpact of the change

Changes to insurance premiums

Death, Total & Permanent Disablement and Income Protection premium rates will increase for unitised, dollar-based and formula-based cover from 1 July 2021.
Changes to default Income ProtectionDefault Income Protection cover will change to a 60-day waiting period and a 2-year benefit period from 1 July 2021.
Existing members with default Income Protection cover will be able to opt in by 30 June 2021 if they’d like to keep their current 30-day waiting period and 5-year benefit period. See the SEN for full details of how to opt in.

Read the Significant Event Notice for full details.

Notice date 11.5.2021

Nature of event or changeImpact of the change
Changes to the fixed
administration fee
The fixed administration fee will rise to $2 a week (from $1.25 a week) for all super and pension members from 1 July 2021.
Changes to fees and costs
deducted from Media Super’s assets
The fixed percentage-based investment fee for the Moderate Growth option will increase by 0.02% to 0.05% from 1 July 2021.

UPDATE 31 MAY 2021: Since the SEN was issued, the Federal Government has announced an extension of the temporary reduction in pension minimum drawdown rates for a further year, to 30 June 2022. Get the latest information on our blog.

Read the Significant Event Notice for full details.

Notice date 14.12.2020

Nature of Event or Change

Impact of the change
Changes to fees and costs deducted from Media
Super’s assets

The indirect cost ratio will be updated effective 1 December for the Australian Small Companies investment option.

Multiple investment options closing

Media Super will be closing the following investment options on 3 March 2021:

Australian Small Companies, Diversified Shares, Emerging Markets Shares, Global Listed Infrastructure, Global Listed Property, Hedged International Shares, Passive Australian Shares, Passive International Shares, SmartPath – all age cohorts (applicable to super members only).


Affected members must make an investment switch by 26 February 2021. If we have not received a direction from you by this date, your allocation will be replaced with an allocation to the Balanced* option effective Wednesday, 3 March 2021.


* We are required by to transfer you into our default investment option, which is the Balanced option, if you do not make a new investment choice. It should be noted that the Balanced option has a different risk and return objective to the closing options, which you should take into consideration.

Read the Significant Event Notice for full details.

Notice date 15.10.2020

Insurance premiums for Income Protection (IP) insurance cover will increase from 1 December 2020.

The increase affects:

  • Standard default IP cover with a 5-year benefit period
  • Non-default IP cover with a 5-year benefit period
  • Non-default IP cover with a benefit period to age 65

The increase affects all members who have IP cover, default or non-default, on 1 December 2020.

Please read the Significant Event Notice for full details, including new premiums.

If you have any questions about your new IP premiums or your insurance cover generally, please call the Helpline on 1800 640 886.

Notice date 15.10.2020

Nature of Event or ChangeImpact of the change
Changes to starting a Transition to Retirement or
pension account via partial transfer
Members starting a Transition to Retirement (TTR) pension must retain at least $10,000 in their super account.
Members starting a retirement pension via a partial transfer must also retain at least $10,000 in their super account.
Retirement pensioners have the option to do a full transfer and close their super account.
Changes to fees and costs deducted from Media
Super’s assets
Property operating costs will be updated effective 1 December for the Property investment option.

Read the Significant Event Notice for full details.

Notice date 17.3.20

Nature of Event or ChangeImpact of the change
Commencement of automatic insurance for members who joined Media Super under age 25Younger members joining Media Super aren’t provided with automatic Death, Total and Permanent Disability (TPD) and Income Protection insurance as you did not meet the eligibility criteria.

These insurances would have commenced on or after a younger member's 25th birthday (subject to conditions), however new legislation commencing on 1 April 2020 called Putting Members Interests First (PMIF) means that younger members with a balance below $6,000 will not be eligible for automatic insurance when you turn 25.

More information: Download notice.

Notice date 11.2.20

Nature of Event or ChangeImpact of the change
Unlisted Infrastructure investment option is closingThe Unlisted Infrastructure investment option will be closing effective 31 March 2020. Both super and pension members invested in this option will be affected.

Affected members have been sent the Notice and have until 27 March 2020 to switch out of Unlisted Infrastructure.

If we have not received direction from you as to your new investment option by the above date, your allocation to Unlisted Infrastructure will be replaced with an allocation to the Balanced* option effective Wednesday 1 April 2020.

More information: Download notice for Super member or Pension member.


* We are required by to transfer you into our default investment option which is the Balanced option if you do not make a new investment choice. It should be noted that the Balanced option has a different risk and return objective to that of Unlisted Infrastructure, which you should take into consideration.

Notice date 12.11.19

Nature of Event or ChangeImpact of the change
Income Plus investment option is closingThe Income Plus investment option will be closing effective 5 February 2020. Both super and pension members invested in this option will be affected.


Affected members have been sent the Notice and have until 31 January 2020 to switch out of Income Plus.

If we have not received direction from you as to your new investment option by the above date, your allocation to Income Plus will be replaced with an allocation to the Balanced* option effective Wednesday 5 February 2020.

More information: Download notice for Super member or Pension member.


* We are required by to transfer you into our default investment option which is the Balanced option if you do not make a new investment choice. It should be noted that the Balanced option is a higher risk option to that of Income Plus, which you should take into consideration.

Notice date 20.9.19

Nature of Event or ChangeImpact of the change
Changes to Investment fees, Indirect Cost Ratios and Property Operating CostsInvestment fees, Indirect Cost Ratios and Property Operating Costs have been updated effective 1 July 2019, with changes to numerous investment options. Please see the Significant Event Notice for full details.
Change to advice feeThe Advice fee for personal advice will be $350 per hour, effective 1 July2019.
Change to family law benefit splitThe family law benefit split has changed to $18.45, effective 1 July 2019. Please see the Significant Event Notice for full details.
Change to exit feeMedia Super will no longer charge an exit fee to members requesting full or partial withdrawals, exiting or rolling over to other funds, effective 1 July 2019.
Introduction of low balance fee capEffective 1 July 2019, total combined admin fees, investment fees and indirect costs for accounts below $6000 will be capped at 3% for the financial year. Please see the Significant Event Notice for full details.
New investment option - Indexed BalancedEffective 1 July 2019, Media Super has introduced a new investment option called Indexed Balanced. For further information, please see the Investment Guide.
Changes to investment optionsVarious changes to asset domicile type, asset listing type, benchmark strategic asset allocation and asset allocation type took effect for a number of investment options from 1 July 2019. Please see the Significant Event Notice for full details.
Policy changesMedia Super's Eligible Rollover Fund policy has been updated, effective 17 May 2019.
Media Super's Environmental, Social and Governance (ESG) Policy has been updated, effective 1 July 2019.

Please see the Significant Event Notice for details.
Legislation changesProtecting Your Super (PYS) Legislation came into effect on 1 July 2019.

Cancellation of insurance on inactive accounts (super members only):
Under the legislation, Media Super is required to cancel the insurance of members, regardless of balance, if their account is inactive.

Transfer of inactive accounts to the ATO:
The legislation requires Media Super to transfer all inactive low-balance accounts to the ATO.

Please see the Significant Event Notice for full details of these legislation changes, including criteria for each measure.

Read the Significant Event Notice for full details.