Helpline receiving high volume of calls

The Helpline is currently receiving a high number of calls, as members receive their annual benefit statements. Wait times are higher than usual.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your online account.
We appreciate your patience and understanding during this busy time.

Ways we can help

It's our job to ensure you have the information you need to manage your super effectively, so you can work towards a comfortable and happy retirement. That's why we provide a wide range of services, tools, resources, and advice for our members.

If you've got questions, we've got answers

We understand that managing your super can be a complex and difficult process full of questions and important decisions to make. That’s why we provide a range of resources to help you.

Ways we can help

Call our Helpline on 1800 640 886

Our Helpline team* aren't just there to provide customer service, they can also provide limited advice on a number of topics.

If you need more complex advice they’ll refer you to an accredited CERTIFIED FINANCIAL PLANNER (CFP®)#, who can give you professional advice tailored to your needs and circumstances.

Remember, it doesn't matter whether your questions are simple or complex, it always pays to speak to someone before you make a decision regarding your financial future.

Call our helpline on 1800 640 886. Available between 8.00am and 7.00pm (AEST/AEDT) on weekdays.

Arrange an advice appointment

If you need more complex advice, make an appointment with an accredited CERTIFIED FINANCIAL PLANNER# (CFP®). They can help you understand your options, review your situation, and help guide you towards a complete retirement solution.

Our Helpline can refer you to an accredited CERTIFIED FINANCIAL PLANNER (CFP®) who meets strict professional qualification and service criteria as set by Media Super and the Financial Planning Association (FPA) of Australia.

The financial planner can offer you advice on a fee-for-service basis. Your first meeting is at no cost and any fees for advice will be agreed with you in advance. The fee you pay will depend on the complexity of your situation and the advice you need.

You'll receive a written quote from the financial planner, which you’ll need to sign before you can proceed with the service.

You may be eligible to have your advice fees deducted directly from your Media Super account if the advice you receive relates to your superannuation arrangements with Media Super.

Tools, calculators and resources

Our resources and online calculators are designed to help you better understand your super and plan for your retirement. Plan a budget, calculate the benefits of salary sacrificing into your super and more.

Browse our tools, calculators and resources

Seminars

We regularly conduct seminars to empower you with the knowledge you need to make smart decisions about your retirement savings and your broader financial wellbeing.

Find upcoming seminars

Seminars in the workplace

Media Super's experienced Business Development Managers are available around Australia to visit your workplace. They're on hand to help take the hassle out of super for your business by answering your questions and assisting with admin processes. Ask your employer to set up a workplace seminar for you and your colleagues today.

Learn more about seminars in the workplace

Fact sheets

Browse our collection of fact sheets for handy downloads full of answers to your questions.

Browse fact sheets

* Helpline Advisers providing general or limited advice are representatives of Mercer Outsourcing Australia Pty Ltd (MOAPL) ABN 83 068 908 912, AFS Licence 411980.

#Media Super does not recommend, endorse or accept responsibility for products or services provided by third-party organisations. Terms and conditions apply which should be obtained from the relevant third-party provider. As these are not Media Super products or services, we do not accept liability for any loss or damage caused by the products or services provided by these third-party providers.

Unsure what to do next?

Give us a call. Our Helpline team can help you with your question, or connect you to someone who can. Available 8.00am to 7.00pm (AEST/AEDT) weekdays.