Helpline receiving high volume of calls

The Helpline is currently receiving a high number of calls, as members receive their annual benefit statements. Wait times are higher than usual.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your online account.
We appreciate your patience and understanding during this busy time.



Protecting yourself and your family against unexpected events is a key part of personal financial security. Insurance through your Media Super account can help to provide that security.

  • Choosing an insurance option

    Choosing an insurance option

    Insurance can provide a financial safety net for you and your family. Find out about Media Super's cost-effective insurance options, tailored for your industry and with the flexibility to meet your needs now and in the future.

  • How much cover do you need

    How much cover do you need?

    It can be confronting to think about, but making a plan for our loved ones in case the worst happens is important. Read on for helpful advice about deciding how much insurance you need for your circumstances, plus where to go if you want more help.

  • Change or cancel your insurance

    Change or cancel your insurance

    Adjusting your insurance cover to suit your financial needs can help you feel confident you're covered if something goes wrong. Our team can help you decide how much cover you need and support you with the paperwork process. Otherwise, if you know what you need, read on to find the forms you need to get started today.