Helpline receiving high volume of calls

The Helpline is currently receiving a high number of calls, as members receive their annual benefit statements. Wait times are higher than usual.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your online account.
We appreciate your patience and understanding during this busy time.

Change or cancel your insurance

Most Media Super accounts come with a level of automatic default insurance cover. But we know that one size doesn’t fit all and there's a lot of reasons why the default level of cover might not suit you.

You might need to protect yourself and your family for a higher amount to cover mortgage payments. Or you’ve met with a financial planner who has recommended a different amount for you. Or you simply already have insurance outside of super.

Whatever the reason, you can tailor your insurance cover to suit your needs.

Before making any changes, think about how much insurance you need to make sure you, and your loved ones, have enough money if things don’t go to plan.

It’s always a good idea to speak to someone to discuss your insurance needs before making changes. Our Helpline Advisers# can help with your questions about your insurance within Media Super. If you need more personalised financial advice, they can connect you with an accredited CERTIFIED FINANCIAL PLANNER (CFP®).*

Change or cancel your insurance

How to change your insurance cover

You can increase, tailor, reduce or cancel your cover at any time.

To increase or tailor your cover:

To reduce your cover:

To cancel all or part of your insurance cover:

Joining Media Super as a new member?

You can make changes to your automatic insurance cover when you join Media Super by making a choice in the insurance section of the member application form. If you join online, you will be able to make changes using the relevant form once you have received your member number in your confirmation email.

We're here to help

If you’re not quite sure how much cover your need or have questions about your insurance cover, our team is here to help.

Get started by calling the Helpline on 1800 640 886 to speak with a Helpline Adviser and if you need more complex advice advice, they can arrange for you to speak to an accredited CERTIFIED FINANCIAL PLANNER (CFP®).

*Media Super does not recommend, endorse or accept responsibility for products or services provided by third-party organisations. Terms and conditions apply which should be obtained from the relevant third-party provider. As these are not Media Super products or services, we do not accept liability for any loss or damage caused by the products or services provided by these third-party providers.