Media Super acknowledges that some of our members and claimants are experiencing unacceptably long delays in the processing of insurance claims and certain claims communications from us.
We are deeply sorry for the stress and anxiety experienced by our members, claimants and their loved ones by these delays. This is not the experience we want for our members, claimants and their loved ones at an already difficult time in their lives. If you have questions about your claim, please call our specialist insurance team on 1300 722 152 between 9am-5pm (AEDT) Monday to Friday.
We are committed to fixing these issues and working through the unresolved claims. We are also working with our administration partners to assign extra resources, improve claims processing and build better, more resilient systems for the future.
We thank our members and their loved ones for their patience and apologise again for any inconvenience we may have caused.
*As at 30 June 2023. The return is based on the crediting rate, which is returns minus investment fees, taxes and until 31 January 2020, the percentage-based administration fee. Excludes fees and costs that are deducted directly from member’s account. Media Super merged with Cbus on 9th of April 2022. The historical performance prior to this relates to Cbus’ investment options and does not incorporate the performance of Media Super investment options before April 2022. Past performance is not a reliable indicator of future performance.