Cyber security update

Investigation to date shows no evidence of data breach or stolen money in cyber-attack incident

In the first week of April Media Super experienced an unusually high spike in attempts to log in to member accounts which triggered our security controls. Out of an abundance of caution we locked a small number of member accounts to keep them secure.

Media Super commissioned an independent forensic investigation which found that the spike in log in attempts was likely caused by cyber criminals repeatedly trying to access member accounts.

While our investigation continues, we can reassure members that we have not identified any evidence that funds were stolen in this incident nor that attackers accessed Media Super member accounts or personal information.

Keeping member accounts safe is paramount to Media Super and we are constantly monitoring and strengthening our cyber defences.

We will keep members updated as we continue to thoroughly investigate this incident.