Contact us

1800 640 886 Join

If you're a member, employer, or looking to join Media Super, our team is here to help. Find the best way to contact us for your enquiry, whether it's by phone, online, email or mail.

Member Services

 1800 640 886

8am - 8pm (AEST/AEDT) Monday to Friday, except for national public holidays.

Overseas callers +61 2 8571 6500

Member Advice Services providing limited personal advice between 8.30am and 6pm (AEST/AEDT) Monday to Friday, except for national public holidays.

Mailing address

Media Super
Locked Bag 5056
Parramatta NSW 2124

To contact the Privacy Officer or Complaints Officer, please write to the appropriate officer at the above address.

Quick actions

Fund details

View fund details (ABN, USI and more)
Letter of compliance

Download letter of compliance (PDF)
Access your super

Learn more about accessing your super
Find a form

Download forms and documents

Other ways to contact us

Our team is here to help.

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Accessing our Interpreter service is easy through Media Super

It’s important that our members can access information about their account and entitlements at any given time. We provide the tools to assist members who come from a non-English speaking background with an interpreter service.

Our interpreter service
The interpreter service is available between 8:00am-8:00pm AEST/AEDT, Monday to Friday. The interpreter can speak with the member directly, or their chosen representative.
Step 1 – Call our service centre on 1800 640 886.
Step 2 – Ask to speak to an interpreter and have the member details handy.
Step 3 – It might take a few minutes but the Media Super consultant will get the interpreter on the phone.
Step 4 – Once the security checks are complete, the member and/or their representative can ask any questions about their account and the answers will be translated.
 Languages available are:
- Arabic
- Chinese (simplified)
- Croatian
- Greek
- Filipino
- Korean
- Punjabi
- Vietnamese

Employer Services

1800 640 886

8am - 8pm (AEST/AEDT) Monday to Friday, except national public holidays.

Our dedicated Employer Services team can help you with questions and troubleshoot any issues you're having making payments. You'll need your ABN and the email address registered to your account.

Relationship Managers

Media Super has a team of Relationship Managers to deliver service right across the nation. They are available for workplace visits, individual consultations and workshop presentations.

Contact or email us to arrange an appointment.

Making a complaint

At Media Super we aim to provide the best service to our members and employers. If you’re unhappy with our service or products, it’s important we hear from you. Your feedback allows us to continually improve our processes, products and services to provide you with an even better experience and retirement outcome.

Make a complaint