Applying for a deceased member’s death benefit
We know that this may be a difficult time, so we aim to make the claim process as simple and straightforward for you as possible.
Things to know before you apply
A death benefit payment is money that’s payable after a Media Super member passes away. It will include:
- the member’s super balance, and
- an insurance benefit paid after their death, if the member held insurance cover with Media Super when they died.
There are laws about who a super fund can pay a death benefit to. In most cases, the benefit goes to:
- The member’s dependants, who must be either:
- their surviving current spouse (including same-sex, married or de-facto),
- their surviving child/children (including adopted, outside of marriage and step),
- someone who was financially dependent on them, or
- someone they were in an interdependency relationship with.
- The member’s legal personal representative.
The member might have chosen who they want to receive their death benefit by making a binding beneficiary nomination.
You can find more information about eligible beneficiaries on our Nominate a beneficiary page.
Our goal is to work with you to ensure we receive all the information needed to assess your claim as soon as possible. We may need you to provide certain documents and information. We’ll let you know if that’s the case.
If the member had a valid binding death benefit nomination in place when they died, we’ll pay the death benefit to the people nominated in the proportions chosen. A valid binding death benefit nomination makes it much faster for us to pay the death benefit.
If the member hasn’t made a valid binding death benefit nomination, their death benefit will be paid to either their surviving current spouse, their surviving children or their estate in the following order of priority:
- If the member has a surviving current spouse – we’ll pay their entire benefit to their surviving current spouse (including same-sex, married or de facto).
- If the member doesn't have a surviving current spouse – their benefit will be divided equally among their surviving children (including adopted and outside of marriage).
- If the member doesn’t have a surviving current spouse or any surviving children – their benefit will be paid to their estate.
In special circumstances, where we're not able to pay the death benefit to the member's estate, their death benefit may be transferred to the ATO.
We understand that this may be a difficult time for you, so we aim to make the process as simple as possible. If you decide to use a lawyer or another third party to make a claim on your behalf, you’ll need to complete a Third party authority - Death Claims (PDF) form.
How to apply for a death claim payment
The steps below have been designed to help you understand what will happen during the claim process.
To begin, call our Insurance and Claims team on 1300 722 152 and we’ll ask you a few questions to help you work out if you can make a claim.
It would be helpful if you can provide details about the deceased member’s dependants and family relationships (including contact details).
After we’ve confirmed that you can make a claim, we’ll pass on the relevant information to our Claims team.
They’ll send you the necessary forms and claim requirements by post or email. If the forms are emailed to you, please print them out.
3 step process
We’ll let you know what information and documents we need in the letter we send you. Please make sure you provide all requested information, as this will help us assess your claim as quickly as possible.
Once you have everything ready, double-check you’ve provided all requested information and then either scan and email, or post your completed forms and documents back to us:
- Email: claims@mediasuper.com.au
- Post: Media Super Insurance, Locked Bag 5056, Parramatta, NSW 2124
For any questions about claim forms or the information you need to provide, contact Media Super on 1300 722 152 and ask to be transferred to the Claims team.
If the member held insurance cover with Media Super when they died, the insurer will assess this according to the insurance policy, and inform Media Super of its decision to admit or decline the claim.
If the member had a valid binding death benefit nomination in place, we’ll pay the death benefit (made up of the member’s super and any insurance benefit paid after their death) to the people the member nominated in the proportions they chose.
If the member hasn’t made a valid binding death benefit nomination, we’ll pay the death benefit to either the member’s surviving current spouse, their current children or their estate.
If Media Super confirms a death benefit will be paid to you, we’ll write to you to let you know the next steps (by post or email), explaining payment options. We’ll also let you know if any other documents or forms are required, such as your ID documents.
Additional information
For full and comprehensive information to help you better understand the claims process, please read the Applying for a death payment handbook (PDF).

You don’t need to do this on your own
Navigating the claims process can be difficult, but we're here to help you.
For any questions or information you need, contact the Media Super claims team:
1300 722 152
8.30am - 5.30pm (AEST) Monday to Friday
Make a claim
We understand that if you need to make a claim, you’re already going through a lot. Our goal is to make the claims process as easy for you as possible.
Coping with loss
Grief can feel overwhelming. To provide support, we have compiled valuable strategies and guidance to help you during this challenging time.