Helpline receiving high volume of calls

The Helpline is currently receiving a high number of calls, as members receive their annual benefit statements. Wait times are higher than usual.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your online account.
We appreciate your patience and understanding during this busy time.

Help and support for your business

Whether you have two employees or 200, Media Super is here to support your business.

Dedicated Employer Helpline

If you find yourself with questions about anything to do with your business's super requirements, call our dedicated Employer Helpline on 1800 640 886 and follow the prompts. You'll need your business ABN and login email address on hand. The Employer Helpline is available between 9.00am and 5.00pm (AEST/AEDT) weekdays.

Workplace visits

Media Super's experienced Business Development Managers are available around Australia to visit your workplace. They're on hand to help take the hassle out of super for your business by answering your questions and assisting with admin processes.

Our Business Development Managers can also provide tailored educational workshops or one-on-one meetings for your employees. If you get asked a lot of questions about super from your employees, a workplace visit might be right for your business.

Tailored workshops and seminars

Let us answer your employees' questions about their super. Our Business Development Managers can facilitate comprehensive, tailored educational seminars, that can cover a range of super-related topics like retirement planning, salary sacrifice, co-contribution, investment choice and pensions.

Get in touch to structure a session for your staff.

Financial planning

Helpline Advisers# can provide members with limited advice about contribution strategies, investment options and insurance.

If members require more complex advice, we can refer them to a CERTIFIED FINANCIAL PLANNER* (CFP®). An appointment with a planner could help members work through complex superannuation, retirement, and financial planning situations.

If your employees are going through a time of financial upheaval, like redundancy or the loss of a loved one, personalised financial planning could be particularly valuable.

Regular communications

We're committed to keeping you updated with the latest details about your account and super changes that could affect your business. Our website and blog are updated frequently with relevant information for both you and your employees.

*Media Super does not recommend, endorse or accept responsibility for products or services provided by third-party organisations. Terms and conditions apply which should be obtained from the relevant third-party provider. As these are not Media Super products or services, we do not accept liability for any loss or damage caused by the products or services provided by these third-party providers.