COVID-19 and your super
Find the latest updates regarding our response to COVID-19, support initiatives available, early access to super, and useful links for individuals and businesses.
Due to the COVID-19 global pandemic, we face uncertain times as a community. Many hardworking Australians may be facing tough times as we feel the financial impacts of this ongoing health emergency, and many Media Super members work in industries hardest hit by job losses. We have been supporting our members through the ups and downs for more than 30 years, and we are continuing to work hard to support our members where we can.
We may not be able to see members and employers in person right now, but we're still here and you can reach us by calling the Helpline (1800 640 886), lodging an enquiry through your online account, or contacting your local Business Development Manager.
Here you will find our latest updates regarding our response to COVID-19, early access to super, and useful links for individuals and businesses.
Important information if you're applying for early release of super (Updated 24 July 2020)
Should you access your super early? (Updated 24 July 2020)
Support for retirees during coronavirus health emergency (26 March 2020)
Early release payments
The ATO is no longer accepting applications for early release of super due to COVID-19. Payments for applications submitted by 31 December 2020 will be made throughout January.
The ATO has advised that applications submitted after 21 December 2020 may not be processed by their staff before the week beginning 4 January 2021.
If you are experiencing financial hardship due to COVID-19, you may be able to access your super on other grounds. Please see the Accessing your super page for details.
What happens once your application is approved
Once you have applied to the ATO (via myGov), you will receive a letter of determination from the ATO to confirm your eligibility. If your application is approved, you do not need to do anything further; your payment will automatically be made to you.
Once Media Super receives advice from the ATO, we will generally process your payment within five business days. Please note, it may take a little longer for the money to appear in your bank account (depending on the transfer process between banks).
We are working hard to process payments for members and the majority of payments are being processed with five business days. If it necessary to undertake additional verification (e.g. if any of your details have changed), it may take longer than five business days.
Please note, due to the national public holidays on Friday 25 December, Monday 28 December and Friday 1 January we may experience delays in receiving advice from the ATO and it may take longer to process payments.
You do not need to send us your letter of determination. The ATO will provide details directly to Media Super for approved claims for early release.
Beware of scams related to early release of super
Please be aware that scammers are taking advantage of the government's early release measures in a variety of phishing scams designed to steal people's superannuation. They may be impersonating the ATO or other trusted organisation, or may pretend to be from your super fund; others are offering to help people access their super early for a fee.
If you receive a phone call, text message or email offering to help you release your super early, do not provide your personal information or click on any links.
Please read the ACCC's fact sheet, Superannuation early access scams, for further information.
If you receive a call, text or email about early release of your Media Super account and you did not apply for early release, please call us ASAP on 1800 640 886 to let us know.
We're here to help
If you have any questions about accessing your super (including how it may affect your insurance cover) or any other questions about your super or pension account, please call the Helpline on 1800 640 886.
MoneySmart have developed a step-by-step program to help people with a variety of financial decisions during the COVID-19 health emergency. Topics include accessing your super, financial assistance, debts and mortgages, and financial assistance.
Supporting business through the current health emergency (6 April 2020)
If you, or your staff, have questions about accessing your super or understanding the JobKeeper payment, please contact your Business Development Manager. And while we can't visit you in person, the team is able to provide education sessions for your staff via video/webinar.
The impact of coronavirus
For more information, view the latest investment performance figures for all Media Super investment options for super, transition to retirement and pension.
If you're concerned about the impact of recent market fluctuations on your super or pension account, or have any other questions about your investment options, please call the Helpline team on 1800 640 886.
This page was last updated on 16 November 2020. While we endeavour to provide the most up-to-date information regarding COVID-19 support for members and employers, the situation continues to evolve quickly; please visit the relevant federal and state government websites for the most recent information.