COVID-19 and your super
Find the latest updates regarding our response to COVID-19, support initiatives available, early access to super, and useful links for individuals and businesses.
Due to the COVID-19 global pandemic, we face uncertain times as a community. Many hardworking Australians may be facing tough times as we feel the financial impacts of this ongoing health emergency, and many Media Super members work in industries hardest hit by job losses. We have been supporting our members through the ups and downs for more than 30 years, and we are continuing to work hard to support our members where we can.
We may not be able to see members and employers in person right now, but we're still here and you can reach us by calling the Helpline (1800 640 886), lodging an enquiry through your online account, or contacting your local Business Development Manager.
Here you will find our latest updates regarding our response to COVID-19, early access to super, and useful links for individuals and businesses.
Support for retirees during coronavirus health emergency (26 March 2020)
Early release payments
The ATO is no longer accepting applications for early release of super due to COVID-19. Payments for applications submitted by 31 December 2020 will be made throughout January and February.
If you are experiencing financial hardship due to COVID-19, you may be able to access your super on other grounds. Please see the Accessing your super page for details.
We're here to help
If you have any questions about accessing your super (including how it may affect your insurance cover) or any other questions about your super or pension account, please call the Helpline on 1800 640 886.
MoneySmart have developed a step-by-step program to help people with a variety of financial decisions during the COVID-19 health emergency. Topics include accessing your super, financial assistance, debts and mortgages, and financial assistance.
If you, or your staff, have questions about accessing your super or understanding the JobKeeper payment, please contact your Business Development Manager. Depending on restrictions and health guidelines in your local area, the team may or may not be able to visit you in person; where we can't come out to see you, the team is able to provide education sessions for your staff via video/webinar.
This page was last updated on 25 February 2021. While we endeavour to provide the most up-to-date information regarding COVID-19 support for members and employers, the situation continues to evolve quickly; please visit the relevant federal and state government websites for the most recent information.