Helpline receiving high volume of calls

The Helpline is currently receiving a high number of calls, as members receive their annual benefit statements. Wait times are higher than usual.
If your enquiry is not urgent, you may want to send your enquiry via secure email through your online account.
We appreciate your patience and understanding during this busy time.

Bushfire assistance


If you've been affected by bushfires, please call our Helpline team on 1800 640 886 if you have any questions about insurance benefits or claims, or accessing your super.

The Department of Human Services has more information about support available for people directly affected by bushfires.