Media Super has merged with Cbus
Media Super has been supporting members in the print, media, entertainment and arts industries for more than 30 years.
We recently merged with Cbus, the industry super fund for those who build Australia. Now we are part of a much larger and growing fund which exists to benefit its members.
This information hub is designed to answer some frequently asked questions. Of course, all members should read the relevant Significant Event Notice(s).
Significant Event Notice, Media Super and Cbus Super are preparing to merge, issued 23 February 2022.
Additionally, Media Super Members who were invested in the Direct Investment option at the time of the merger should also read the Significant Event Notice, Members invested in the Direct Investment Option (DIO) at the time of the merger, issued 23 February 2022.
Media Super Pension Members should read the Pension Significant Event Notice, Media Super and Cbus Super are preparing to merge, issued 23 February 2022.
Information for pension members who were invested in the Direct Investment option at the time of the merger is included in the Pension Significant Event Notice.
Due Diligence commenced
Merger Deed signed
Preparing for the merger including Trustee approval
Limited Services Period commences. Refer to your relevant Significant Event Notice, Issued
Member accounts transferred to Cbus from
Limited Services Period ends. Full services resumed
What is the important information I need to know?
Choose the boxes below that relate to your Media Super membership to learn about what the merger means for you.
I'm a super member
This information is for all super members.
I was a super member with Direct Investment
This information is for super members who were invested in the Direct Investment option and should be read in addition to the above information for super members.
I was a pension member
This information is for all pension members, including those who had Direct Investment.
Do you need financial advice?
Some Media Super members might like to seek financial advice about their super. Media Super Member Services Consultants can provide general advice.
To access personal advice, Media Super members should call us on 1800 640 886 from 8am - 8pm (AEST/AEDT), Monday to Friday.
Income Stream (Pension) members and those Super members invested in the Cbus Self Managed option who need advice, should call 1300 361 784 from 8am to 8pm (AEST/AEDT), Monday to Friday.
Frequently Asked Questions
What is a Successor Fund Transfer?
A Successor Fund Transfer (SFT) was used to complete the merger. An SFT is a type of super fund merger which sees a bulk transfer of members and their benefits from one super fund to another (the successor fund). It is where the consent of the individual members is not required.
On the SFT date, Media Super members’ benefits and the Fund’s assets transferred to Cbus, with United Super Limited as the trustee.
When will I receive my information pack/welcome pack?
Information packs for Media Super Division members and Welcome packs for Cbus Super and Cbus Super Income Stream members will be posted to you in May.
What is the Limited Services Period?
The Limited Services Period ended on 26 April. It refers to a period of time where some services and transactions were temporarily unavailable as data was transferred to member’s new accounts with Cbus. Please refer to the relevant Significant Event Notice to see which transactions and services were impacted.
There may be unavoidable instances where you need to provide your instructions again, which may include filling out a new version of a form. If this is required, we’ll contact you directly to make sure your request is actioned as soon as possible. We apologise in advance for any inconvenience caused and we appreciate your patience as we work hard to bring you the planned changes and benefits as soon as possible.
What were the effective dates for any requests during the Limited Services Period?
In the Significant Event Notices issued on 23 February 2022, we explained that transferring your account is a complex process that takes several weeks. Leading up to and during this transfer process, we entered a Limited Services Period where some services were paused, and some transactions were delayed.
Requests will be calculated using the effective dates below
The Limited Services Period ended on 26 April 2022. Some requests will be processed and applied to your account as at that date. While others are able to be backdated to an earlier date closer to when your request was received by Cbus (by paper, phone or electronically where available). The date used is called the effective date.
When we process each request, the crediting rate (i.e. investment earnings) that applied from the relevant effective date listed below will be used.
An effective date is the date that will be applied to your transaction
The table below shows the effective dates for different types of transactions received during the merger.
There may be unavoidable instances where you need to provide your instructions again and this may include filling out a new version of a form. If this is required, we’ll contact you directly to ensure your request is actioned as soon as possible. We apologise in advance for any inconvenience caused by this.
More information about unit prices and crediting rates
At Media Super, unit prices were calculated weekly. After the merger, crediting rates will be calculated daily.
Want to know about how Cbus calculates crediting rates and processes investment switches?
Read the fact sheet at Cbus About Crediting Rates.
Check out the latest Cbus crediting rates:
Is Media Super publishing their 31 December 2021 Portfolio Holdings Disclosure reports?
Media Super has been granted an exemption from publishing its Portfolio Holdings for the initial reporting period (31 December). Holdings will be published on the Media Super website in September 2022 for 30 June 2022.
Where can I find out more information?
Find out all the information about the merger in the relevant Significant Event Notice issued on 23 February 2022 and your corresponding personal covering letter or email:
- Significant Event Notice, Media Super and Cbus Super are preparing to merge, issued 23 February 2022
- Significant Event Notice, Members invested in the Direct Investment option (DIO) at the time of merger, issued 23 February 2022
- Pension Significant Event Notice, Media Super and Cbus are preparing to merge, issued 23 February 2022 (for all pension members including those with the Direct Investment option)
These notices outline the key changes and other important information that you should be aware of.
Super members – Your contact details after the merger
Call: 1800 640 886 from 8am to 8pm (AEST/AEDT), Monday to Friday.
Visit in person in Adelaide, Brisbane, Melbourne, Perth and Sydney. Details: mediasuper.com.au/contact
Mail: Media Super, Locked Bag 5056, Parramatta NSW 2124.
Income Stream members and Cbus Self Managed (Super members with Direct Investment option) – Your contact details after the merger
You can contact Cbus for questions about your Super Income Stream or Cbus Self Managed account:
Call: 1300 361 784 from 8am to 8pm (AEST/AEDT), Monday to Friday.
Visit in person in Adelaide, Brisbane, Melbourne, Perth and Sydney. Details: cbussuper.com.au/contact
Mail: Cbus, Locked Bag 5056, Parramatta NSW 2124
This video contains general information that doesn't take into account your specific needs, so you should look at your own financial position, objectives and requirements before making any financial decisions. Read the relevant Product Disclosure Statement and Target Market Determination at cbussuper.com.au or mediasuper.com.au to decide what's right for you or call us for a copy. Past performance is not a reliable indicator of future performance.
For more information about Cbus’ range of award winning products please visit cbussuper.com.au/super/what-we-offer
To find out more about Cbus Advice Services and the support they offer please visit cbussuper.com.au/advice
If you have any questions about your account or about the merger, please contact us:
Super members: Call us on 1800 640 886 from 8am – 8pm (AEST/AEDT), Monday to Friday.
Super Income Stream and Cbus Self Managed members: Call Cbus on 1300 361 784 from 8am – 8pm (AEST/AEDT), Monday to Friday.
Employers: Call Employer Services on 1800 640 886 from 8am – 8pm (AEST/AEDT), Monday to Friday.