Media Super has merged with Cbus

Media Super has been supporting members in the print, media, entertainment and arts industries for more than 30 years.

We recently merged with Cbus, the industry super fund for those who build Australia. Now we are part of a much larger and growing fund which exists to benefit its members.

This information hub is designed to answer some frequently asked questions. Of course, all members should read the relevant Significant Event Notice(s).

Super members

Significant Event Notice, Media Super and Cbus Super are preparing to merge, issued 23 February 2022.

Additionally, Media Super Members who were invested in the Direct Investment option at the time of the merger should also read the  Significant Event Notice, Members invested in the Direct Investment Option (DIO) at the time of the merger, issued 23 February 2022.

Pension members

Media Super Pension Members should read the  Pension Significant Event Notice, Media Super and Cbus Super are preparing to merge, issued 23 February 2022.

Information for pension members who were invested in the Direct Investment option at the time of the merger is included in the Pension Significant Event Notice.

Status

  • Due Diligence commenced
    25.09.2020

  • Merger Deed signed
    29.07.2021

  • Preparing for the merger including Trustee approval

  • Limited Services Period commences. Refer to your relevant Significant Event Notice, Issued
    23.02.2022

  • Member accounts transferred to Cbus from
    09.04.2022

  • 6

    Limited Services Period ends. Full services resume
    26.04.2022

What is the important information I need to know?

Choose the boxes below that relate to your Media Super membership to learn about what the merger means for you.

I'm a super member

This information is for all super members.

I was a super member with Direct Investment

This information is for super members who were invested in the Direct Investment option and should be read in addition to the above information for super members.

I was a pension member

This information is for all pension members, including those who had Direct Investment.

I’m an employer

This information is for all employers

Do you need financial advice?

Some Media Super members might like to seek financial advice about their super. Media Super Member Helpline Services will remain open through the merger period and our Helpline Consultants can provide general advice as we merge.

To access personal advice, noting the above, all Media Super members should  simply call us on  1800 640 886  from 8am - 8pm (AEST/AEDT), Monday to Friday. If you need more complex advice, a Helpline Consultant can arrange for you to speak to a Certified Financial Planner.*

Income Stream (Pension) members and those Super members invested in the Cbus Self-Managed option who need advice, should call  1300 361 784  from 8am to 8pm (AEST/AEDT), Monday to Friday.

*General or limited advice is provided by representatives of United Super Pty Ltd (ABN 46 006 261 623, AFSL 233792). A CERTIFIED FINANCIAL PLANNER (CFP®) is a financial planner who meets strict professional qualification and service criteria as set by the Financial Planning Association (FPA) of Australia.

Frequently Asked Questions

  • What is a Successor Fund Transfer?

    A Successor Fund Transfer (SFT) is being used to complete the merger. An SFT is a type of super fund merger which sees a bulk transfer of members and their benefits from one super fund to another (the successor fund). It is where the consent of the individual members is not required.

    On the SFT date, Media Super members’ benefits and the Fund’s assets will be transferred to Cbus, with United Super Limited as the trustee.

  • When will I receive my information pack/welcome pack?

    Information packs for Media Super Division members and Welcome packs for Cbus Super and Cbus Super Income Stream members will be posted to you in May.

  • What is the Limited Services Period?

    The Limited Services Period ended on 26 April. It refers to a period of time where some services and transactions were temporarily unavailable as data was transferred to member’s new accounts with Cbus. Please refer to the cut-off dates below to see which transactions and services were impacted.

    There may be unavoidable instances where you need to provide your instructions again, which may include filling out a new version of a form. If this is required, we’ll contact you directly to make sure your request is actioned as soon as possible. We apologise in advance for any inconvenience caused and we appreciate your patience as we work hard to bring you the planned changes and benefits as soon as possible.

  • When will super transactions resume?

    Full services resumed on 26 April. The key processing dates are listed below.

    Transactions table
  • When will Income Stream transactions resume?

    The key processing dates are listed below.

  • What were the Direct Investment option transaction cut-off dates?

    The process of transferring your investment in the Direct Investment option will take several weeks. During this time, you will not be able to transact on the part of your account invested in the Direct Investment option. The table below also sets out the date when we expect access to resume.


    For additional cut-off dates about the merger, please see ‘Limited Services Period’ within the Significant Event Notice , Media Super and Cbus Super are preparing to merge, dated 23 February 2022

  • What were the effective dates for any requests during the Limited Services Period?

    In the  Significant Event Notices  issued on 23 February 2022, we explained that transferring your account is a complex process that takes several weeks. Leading up to and during this transfer process, we entered a Limited Services Period where some services were paused, and some transactions were delayed.

    Requests will be calculated using the effective dates below

    The Limited Services Period ended on 26 April 2022. Some requests will be processed and applied to your account as at that date. While others are able to be backdated to an earlier date closer to when your request was received by Cbus (by paper, phone or electronically where available). The date used is called the effective date.

    When we process each request, the crediting rate (i.e. investment earnings) that applied from the relevant effective date listed below will be used.

    An effective date is the date that will be applied to your transaction

    The table below shows the effective dates for different types of transactions received during the merger.


    There may be unavoidable instances where you need to provide your instructions again and this may include filling out a new version of a form. If this is required, we’ll contact you directly to ensure your request is actioned as soon as possible. We apologise in advance for any inconvenience caused by this.

    More information about unit prices and crediting rates

    At Media Super, unit prices were calculated weekly. After the merger, crediting rates will be calculated daily.

    Want to know about how Cbus calculates crediting rates and processes investment switches?

    Read the fact sheet at  Cbus About Crediting Rates.

    Check out the latest Cbus crediting rates:

  • Is Media Super publishing their 31 December 2021 Portfolio Holdings Disclosure reports?

    Media Super has been granted an exemption from publishing its Portfolio Holdings for the initial reporting period (31 December). Holdings will be published on the Media Super website in September 2022 for 30 June 2022.

  • Where can I find out more information?

    Find out all the information about the merger in the relevant Significant Event Notice issued on 23 February 2022 and your corresponding personal covering letter or email:

    These notices outline the key changes and other important information that you should be aware of.

    Super members – Your contact details after the merger

    Call: 1800 640 886 from 8am to 8pm (AEST/AEDT), Monday to Friday.

    Visit in person in Adelaide, Brisbane, Melbourne, Perth and Sydney. Details:  mediasuper.com.au/contact

    Browse:  mediasuper.com.au

    Mail: Media Super, Locked Bag 5056, Parramatta NSW 2124.

    Income Stream members and Cbus Self Managed (Super members with Direct Investment option) – Your contact details after the merger

    You can contact Cbus for questions about your Super Income Stream or Cbus Self Managed account:

    Call:  1300 361 784 from 8am to 8pm (AEST/AEDT), Monday to Friday.

    Visit in person in Adelaide, Brisbane, Melbourne, Perth and Sydney. Details:  cbussuper.com.au/contact

    Browse:  cbussuper.com.au

    Mail: Cbus, Locked Bag 5056, Parramatta NSW 2124

Need help?

If you have any questions about your account or about the merger, please contact us:

Super members: Call the Media Super Helpline on  1800 640 886  from 8am – 8pm (AEST/AEDT), Monday to Friday.

Super Income Stream and Cbus Self Managed members: Call Cbus on  1300 361 784  from 8am – 8pm (AEST/AEDT), Monday to Friday.

Employers: Call Employer Services on 1800 640 886 from 8am – 8pm (AEST/AEDT), Monday to Friday.